Privacy & Confidentiality
Our Commitment to Privacy and Clinical Confidentiality
At Fawzia Sultan Rehabilitation Institute (FSRI), we are committed to protecting the privacy, dignity, and confidentiality of every individual we serve. We recognize that rehabilitation and medical information is highly sensitive, and we handle all personal and clinical data with the highest standards of care, discretion, and professionalism.
Confidentiality of Medical & Rehabilitation Information
All patient-related information, including medical history, rehabilitation assessments, treatment plans, progress reports, and clinical documentation, is treated as strictly confidential.
Access to this information is limited to authorized healthcare professionals who are directly involved in the patient’s care within our multidisciplinary team. All records are managed in accordance with applicable healthcare regulations, ethical standards, and data protection requirements.
Use of Personal Information
Personal information collected through our website, referral forms, appointment requests, or during clinical services is used solely for the following purposes:
- Delivering rehabilitation and healthcare services
- Coordinating multidisciplinary assessments and treatment plans
- Managing appointments, referrals, and clinical communication
- Ensuring continuity of care and service quality improvement
FSRI does not sell, trade, or disclose personal information to third parties without consent, except when required by law or when necessary for essential clinical, administrative, or insurance-related processes.
Online Communication & Website Use
When contacting FSRI through our website, email, referral forms, or messaging platforms (including WhatsApp), we take reasonable measures to safeguard your information.
However, we advise patients and referrers to avoid sharing highly sensitive medical details through general online communication channels unless specifically requested or guided by our clinical team.
Data Security
FSRI implements appropriate technical and organizational safeguards to protect personal and clinical data against unauthorized access, loss, misuse, or disclosure.
Our systems and processes are regularly reviewed and maintained to ensure data security, integrity, and confidentiality across all digital and clinical platforms.
Your Rights
Patients, caregivers, and referring medical professionals have the right to:
- Request access to personal or clinical information held by FSRI
- Request correction of inaccurate or incomplete data
- Inquire about how personal information is collected, stored, and used
Our team is available to address any questions or concerns related to privacy, confidentiality, or data handling.
Policy Updates
This Privacy & Confidentiality policy may be updated periodically to reflect changes in healthcare regulations, technology, or service delivery models. Any updates will be published on this page to ensure transparency and awareness.
Contact Us
If you have any questions or concerns regarding privacy, confidentiality, or data protection, please contact FSRI through the official communication channels listed on our website.
